Where to from here? The June/July issue of APEX Experience features data specialists, designers, academics, inventors, airlines and the APEX, IFSA and FTE communities addressing what the passenger experience will look like on the other side of the pandemic. “What We’re Made Of,” our cover title, is a statement about the airline industry’s resilience and also the name of our Q&A series that offers a glimpse into how individuals are coping with the challenges brought on by COVID-19. This issue also recalls the disruptions the airline industry has weathered in recent history – SARS, 9/11, economic recession, Y2K – and turns to China to see what its recent resurgence in domestic flights may mean for the rest of us.
We continue to be at your disposal: to keep you informed and to be your advocates as we see this crisis through.
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Previous Issues
This issue of APEX Experience magazine, conceived before the current pandemic affected our personal and professional lives, is a reminder of what keeps the airline industry moving. The topics covered – curating a diverse in-flight entertainment catalog, investing in… Read more
Whether growing fresh tomatoes from seedling to fruit or introducing self-driving wheelchairs at airports, airlines and their vendors are improving the passenger experience through automation, apps, audio entertainment and climate action. Also in this issue: China Eastern Airlines draws valuable intel… Read more
Zoom in on different aspects shaping the passenger experience: an airline’s trademark seating product, the algorithms determining how content is presented to viewers, the business strategies being adopted by IFE hardware suppliers and the biology seeping into aircraft engineering and… Read more
In honor of APEX EXPO’s 40th anniversary, we bring you a special edition that flashes back to the association’s humble beginnings, acknowledges the tireless work of its board members over the years and unpacks the logistics of networking on the… Read more
The airline industry is moving and shaking with opportunities for ancillary revenue. Read about marketing psychology, the shiny new tools inside the road warrior’s travel kit, innovation in Israel and the literal and figurative paths connecting the airport and the… Read more
With technology fusing into furnishings and designers democratizing comfort, the aviation industry is warming up to the idea of a cozier cabin. And with it, everything from beverage menus to antenna hardware is being revisited to be more inclusive, too…. Read more
For airlines, the promise of tomorrow brings the migration of content delivery to the cloud, the rise of gaming spectatorship, alternatives to single-use plastics and startups busying themselves with some of the industry’s perennial problems. APEX Members can opt in… Read more
Care and service in the passenger experience industry come in many forms. From pre-flight medical checkups and flight attendant efforts to set cabin temperature standards to executive and crewmember tête-à-têtes, every bit helps to set the bar higher for airline… Read more
This issue ventures into different corners of the passenger experience industry to uncover developments that are underway. Read about aircraft interior add-ons that play to the five senses, an age-old libation that’s causing a buzz in flight, the evolving role… Read more